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An IT project is a discrete work effort undertaken to create a unique product, service or result. IT projects have defined outcomes, deliverables, deadlines, time and/or resource constraints. IT projects typically involve efforts to provide or improve an IT service. IT projects are different from operational work. Operational work is on-going, it doesn’t end. IT […]

  For better or for worse, we live in an increasingly bustling society. Often technologies exist that can save us time, streamline processes and make our jobs easier. In fact, technology has the power to connect people and content like never before. Such is the case with UNC Charlotte’s experience with the powerhouse app Salesforce […]

If you are a faculty member, what’s more important than knowing that the student taking a test is actually the right student? How do you do that when the student is online and you never have any face-to-face interactions with them? A new way of proctoring tests is needed…… With the increase in online, blended […]

Ever test the water before jumping in? You want to know what you’re getting into before smashing that cannon ball, right? That’s what a project assessment is about. Once an IT project idea is submitted and approved, an IT Business Analyst works with the submitter to gather more information, aka: an IT Project Assessment. This […]

Imagine trying to scan thousands of forms by hand every month. Now, add pressure that each and every form must be processed quickly and accurately because they affect somebody’s financial aid. This is what students, their families and the Office of Financial Aid face when submitting and managing critical FAFSA forms. There needed to be […]

You’re busy. That’s why each DISH issue includes a project stat “quick glance.” This month shows numbers for the three active project types: Express, Run and Transform. Not sure what those are? No problem–their definitions are in this easy glossary, found on itprojects.charlotte.edu.

The silo-busting ETC (Executive Technology Council) and TPCs (Technology Portfolio Committees) make sure IT project ideas get the attention, multiple viewpoints and prioritization that they deserve. Watch this brief video to learn what these two groups do and how your voice can be heard! (Cute animals included.)

Microsoft released their newest version of Office–Office 2019–this past September. Plans to upgrade all university-owned computers from the current Office 2016 version are now underway. Typically, software upgrades aren’t entered as new IT projects; however, Microsoft Office is one of the most heavily used software programs by university employees and students, which means a smooth […]

These days, many customers are asked to provide extra verification of their identity before they can access personal information online. This is because banks, insurance companies and other large-scale industries are tightening digital security practices to fight cybercriminal activity. In step with this practice, UNC Charlotte introduced Duo two-factor authentication two years ago. It’s goal: to […]

With hundreds of IT projects, you might think finding information for just one is like looking for a needle in a haystack. Thankfully, this is not the case! Usability feedback for the IT Project’s website has helped ensure finding a project, and it’s information, is fast and easy. Just go to itprojects.charlotte.edu and click Track A […]